Earlier operating company · 2022–2026
Launch IT Services
Launch IT Services was the operating company through which Brennan McCloud worked across field technology, systems integration, and applied AI from 2022 to 2026.
See what the work becameWhat the company did
Launch IT Services began in field technology and systems integration, coordinating work across customers, technicians, sites, platforms, documentation, and the exceptions that appear when software meets the physical world.
What it taught me
Clean diagrams are not the same as reliable operations. Context has to travel, handoffs have to be explicit, exceptions are normal, and completion has to be verified. Those lessons now shape how I build AI systems and define what an agent is allowed to own.
What came next
As the field-service chapter ended, the remaining systems, AI, and marketing work was consolidated into Aule Intelligence. The company changed, but the operating lessons carried forward.